About Us
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
About the Role
Job Description
We are looking for a dynamic and motivated individual from the eCGG located in Bangalore to assist the Egis teams in France, within the department responsible for managing software application contracts/licenses working under the Group Digital Engineering Directorate. The role involves managing and updating user accounts on platforms, following up with suppliers (quotes and invoices), archiving and verifying usage rights, as well as managing the group's application contracts and licenses. The collaborator should also be in contact with operational staff to ensure communication with them in the context of handling their requests and incidents.
Responsibilities
User Ticket Processing:
- Manage tasks via the Service Now backoffice tool.
- Adhere to group and service communication, validation, documentation, and archiving processes.
- Ensure optimal handling times and contribute to collective efforts for good backlog management.
User Account Management:
- Create, update, and delete user accounts on various platforms.
- Ensure the maintenance and security of user accounts.
- Provide first-level technical support to users.
Supplier Follow-ups:
- Track quote requests and follow up with suppliers to obtain them.
- Manage follow-ups on unpaid invoices.
- Communicate with suppliers to resolve issues related to quotes and invoices.
Management of Application Contracts and Licenses Purchases:
- Follow the purchase process of application contracts and licenses from request to receipt.
- Capitalize on the purchase process to ensure maximum traceability and efficiency.
- Collaborate with internal teams to understand and meet purchasing needs.
Required Skills
Technical:
- IT/SM knowledge and experience.
- Experience in software license management: SAAS, on-premise, license management, installation.
- Proficiency in user account management tools and collaborative platforms.
- Knowledge of procurement and supplier follow-up processes.
- Interest in financial management and reporting.
Personal:
- Excellent organization and time management.
- Ability to work in a team, compensating for geographical distance through constant and transparent communication.
- Good oral and written English communication skills.
- Abilities in French would be highly appreciated.
What do we need from you
- IT degree or qualification.
- Experience in management/administration/supplier relations.
- Experience in service management, ideally with Service Now.
- Previous experience in software user account management and/or procurement management.
- Knowledge of IT tools and user account management software.
