About Us
Egis is a global organisation with over 20,000 employees worldwide. With our head office based in Paris, we offer global career opportunities, as well as offer rewarding careers for our people locally.
Egis is an organisation with a capacity to make meaningful industry and community change in the space of place-making, sustainability and creating connected cities. Different to other engineering firms, Egis offers true end-to-end capability across the entire design-to-operation lifecycle, offering advisory, architecture, engineering, design, asset management and operations services.
We are committed to creating great teams doing innovative work and would love you to join us to Impact the Future.
About the Role
- Designing and developing advanced ServiceNow forms with complex workflows
- Writing and managing API scripts (e.g., for integrations with Bentley servers and other external platforms)
- Setup tickets tracking / monitoring capabilities for ticket managed in DEB teams.
- Writing technical and methodological support documentation
- Supporting and maintaining existing ServiceNow developments and future enhancements (including work done by predecessors or other developers)
- Providing Level 2 technical support (analyzing and resolving complex tickets related to ServiceNow developments)
- Contributing to Knowledge Management by sharing technical expertise and mentoring less experienced team members when needed
What do we need from you
Required education:
Given the responsibilities outlined, such as designing complex ServiceNow forms and developing API integrations, seeking candidates with a Master's degree might be beneficial, especially if the role involves strategic development and mentoring responsibilities. However, experienced candidates with a Bachelor's degree and significant hands-on experience could also be highly effective.
Required Experience:
A minimum of 5 years of hands-on development experience on the ServiceNow platform.
Technical Skills:
- Advanced expertise in ServiceNow development (custom forms, complex workflows, business rules, UI policies, client/server scripts)
- Creating and managing API integrations (REST, SOAP, etc.), with specific experience connecting ServiceNow to external services such as Bentley servers is a plus
- Familiarity with ITIL practices and ServiceNow modules (ITSM, ITOM, custom apps)
- A high level of fluency in both written and spoken English is essential
What's in it for you?
- Capable of working autonomously without technical guidance
- Strong interpersonal skills for daily user interactions
- Ability to consolidate, understand, and communicate information both in writing and verbally
- Strong problem-solving skills and ability to analyze complex technical challenges
- Proactive, reliable, and capable of prioritizing tasks in a fast-paced environment
