RMC Operational Lead (Roads O&M)

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world."

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

We are seeking a skilled and experienced Roads Management Centre (RMC) Operational Lead to join our team in Doha, Qatar. In this critical role, you will be responsible for overseeing the Roads and Tunnels Operations activities, ensuring the safe, efficient and effective management of traffic across the Qatar road network.

The RMC Operational Lead is reporting to the Chief Operation Officer.

Key responsibilities include: 

• Defining and implementing performance improvement  strategies for congestion, incident and major event traffic management to meet RMC requirements and exceed operational performance SLAs
• Oversight of the operational performance of the RMC and Tunnels Control Rooms with line management responsibility for the RMC/Tunnels Shift Supervisors
• Coordinating RMC operations with key stakeholders such as Drainage Management Centre, Ministry of Interior, Baladiya and Hamad Medical Corporation to achieve safe and efficient incident management and response
• Identify junctions and corridors that require SCATS adjustments and manage the implementation of the adjustments with the SCATS engineering team
• Focal point for Egis-QBC Senior Management and Ashghal Senior Management during escalated events and incidents that RMC and Tunnels Control Rooms are managing or supporting
• Oversight of shift planning and resourcing of the RMC and Tunnel Control Rooms ensuring optimized operator and supervisor numbers are on duty each shift
• Lead the coordination of operational user requirements for any RMC/Tunnels systems improvements and upgrades
• Monitoring and managing operations compliance with Standard Operating Procedures, Emergency Response Plans, Weather Response Plans and stakeholder coordination protocols
• Leading the major incident analysis and reporting activities and maintaining a best practice and improvements log
• Leading the operational coordination with zonal and strategic highways framework contractors, ensuring agreed protocols are documented and RMC & Tunnels control staff are trained accordingly 
• Oversight of the RMC and Tunnels daily, monthly and ad-hoc reporting
• Leading the regular review and update of standard operating procedures and response plans
• Managing the training program of RMC and Tunnels Control Centre staff
• Coordination of the User needs and  UAT (User Acceptance Tests) within implementation of new applications in the RMC and Tunnel Control Centers.
• Staying updated on industry best practices and innovative technologies in roads operations
• Ensuring compliance with Quality, health, safety and environmental regulations in the RMC and Tunnel Control Rooms.

• Bachelor's degree
• Minimum of 15 years’ experience with a minimum of 10 years of Traffic Operations and Control Room experience
• Strong knowledge of road infrastructure maintenance and operations, particularly in Qatar or the Middle East region
• Demonstrated ability in risk assessment and quality assurance processes
• Strong analytical and problem-solving skills with attention to detail
• Proficient in MS Office Suite and relevant road management software
• Excellent communication and stakeholder management abilities
• Knowledge of Qatar or Middle East road standards and regulations
• Ability to work effectively in a multicultural environment
• Proficiency in English required, proficiency in Arabic is desirable