Public Assistant Case Manager

Egis Consulting is seeking qualified professionals to provide contract case management services for a multi-year federal housing assistance program in the State of Indiana, with a preference for working out of the Indianapolis office.  Case managers will oversee and provide assistance to the applicant for the entire application lifecycle, intake to program completion.  Case Managers will work one-on-one with homeowners to gather proper financial  documentation, determine program eligibility, enter data into program tracking software, and effectively communicate with homeowners and senior program staff to ensure efficient and timely processing of applications.   Superb organization and communication skills are a must, and the Case Manager must be able to prioritize and multi-task to ensure compliance in a fast-paced environment with an accelerated turnaround timeline.

Responsible for the facilitation of case management services related to a federally funded program within the State of Indiana. Specific duties include:

• Communicate one-on-one with applicants to assist in completion of intake forms and applications for the program. 
• Assist and advise homeowners with locating the proper documentation required for eligibility.

• Compile applicant financial, proof of hardship, and home ownership or lease information, and other eligibility and income documentation.

• Communicate with homeowners and answer questions about documentation and eligibility requirements.
• Collect, compile, analyze, report, and maintain necessary data in program tracking systems for statistics and reporting.
• Data Entry, tracking, and analyses within the specialized software systems designed to manage program workflow, applicant data, and provide statistical reporting as necessary.
• Ability to work with and respond to routine inquiries from external and internal sources about standard correspondence, program eligibility, missing documentation, statistical reporting, or other issues that may arise.
• Must provide professional customer service and advice with a basic understanding of program requirements, other government programs, paycheck verification processes, and program timelines.
• Gather and package entire applicant file and all supporting documents for close out.

• Patience, empathy, excellent organizational skills, and attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.
• Previous case management experience a plus.
• Call center or customer service experience required.
• Demonstrated customer service expertise and proven ability to effectively communicate both verbally and in writing.
• Excellent time management skills with a proven ability to multi-task and meet crucial deadlines.
• Experience working with grant-funded programs a plus.

WHY JOIN EGIS?

• Opportunity to participate in a full range of employee benefits including, health, dental, vision, disability, and life insurance beginning the first day of the month following the first 30 days of continuous employment.
• 401(k) plan beginning the first day of the month following 90 days of continuous employment with 4% company match.
• Gracious Paid Time Off (PTO) package with increased accrual rates with tenure, along with 9 paid holidays.
• Competitive wages and potential bonus opportunities offered.
• Flexible schedules and potential hybrid schedules offered.
• Paid parental leave offered beginning the first day of the month following the first 30 days of continuous employment.
• Educational assistance / Tuition Reimbursement.

An affirmative action participant EOE M/F/D/V/SO