Office Administrator

Egis Road and Tunnel Operation (ERTO), part of the EGIS Group, has operated in Ireland since 2005. We manage and maintain over 1,200 km of motorway infrastructure, including the Dublin, Jack Lynch, and Limerick Tunnels. ERTO is dedicated to safe, sustainable, and efficient infrastructure management, ensuring compliance with Irish and EU health, safety, environmental, and quality standards. Our commitment is to uphold the highest standards of safety performance and legal compliance in alignment with the Safety, Health and Welfare at Work Act 2005, all relevant Regulations, and Transport Infrastructure Ireland (TII) requirements.

Receptionist/Administrator

• Front-of-House & First Point of Contact: Provide a professional reception for ERTO staff, clients, contractors and visitors; manage all in-person, phone and email enquiries in line with contract procedures for correspondence and complaint handling, including logging and response/acknowledgement timelines.
• Access Control & Visitor Management: Verify identities and pre-authorisation, issue visitor badges, and control entry to the Affected Property using the site access/intercom systems; ensure access is only for Providing the Service. Maintain a pre-authorised visitor list.
• Security Screening & Monitoring: Undertake basic screening/monitoring at reception and escalate any incidents via agreed operational procedures and logs, supporting the ERTO’s obligations to monitor, record and report, including daily logs and inputs to the Monthly Service Report where applicable.
• Appointments & Pre-Booking Checks: Admit only visitors whose appointments are verified against pre-defined/pre-authorised lists; coordinate with hosts and maintain accurate entry/exit records.
• Meeting Rooms & Client Support: Administer meeting-room bookings and give the Service Manager priority access at all times; provide the Service Manager/Client with requested office support within the Control Building (e.g., access to booking system; coordination of furniture, fittings, IT as directed).
• Customer Contact Handling: Triage and route calls/emails (including public enquiries) in accordance with the MOCC and Customer Care Line procedures; ensure consistent scripts/records are used where prescribed and performance information is captured for reporting.
• Data Protection & Confidentiality: Handle personal data (e.g., visitor details, incident/complaint information, recorded calls/CCTV where applicable) strictly in line with GDPR/Data Protection Law and contract requirements, ensuring confidentiality and assisting audits/subject-rights processes as required.
• ID Cards & Secure Access Coordination: Liaise with Operations/HR to issue and manage staff/client ID credentials and to maintain accurate access permissions in line with site usage restrictions.
• Mail, Deliveries & Procurement Admin: Control incoming/outgoing post and courier items; receive, log and route deliveries; support office/building consumables procurement and stock monitoring in accordance with documented procedures.
• Events & Meetings Support: Coordinate logistics for on-site meetings/workshops with the Service Manager and ERTO teams, including room set-up and attendee management, ensuring priority access and required facilities are available.
• Records & Reporting: Maintain accurate visitor logs, access records, call/email registers and complaint registers; provide timely inputs to the Monthly Service Report and make logs immediately available to the Service Manager upon request.
• General Office Administration: Provide day-to-day administrative support to site operations and the Service Manager/Client offices within the building (e.g., stationery/IT access coordination as directed), ensuring facilities remain serviceable and do not encumber Providing the Service.

• Professional, friendly attitude
• Experience with front of house access control / visitor management
• Experienced in dealing with customer contacts in all forms of communication
• Strong IT skills (MS Office, MS Excel & Outlook)
• Excellent organisational skills – ability to multitask

Job Type: Permanent

Location: East Wall Road, Dublin 3