Network Operations Center (NOC) Manager

Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world."

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

The NOC Manager oversees the Network Operations Center and is responsible for monitoring, maintaining, and ensuring the availability of all critical network, telecommunications, and managed services.
He led the NOC team, manage incidents, coordinate escalations, and ensure 24/7 operational excellence for network performance, availability and service continuity.

Key Responsibilities

A. Operations & Monitoring

• Supervise 24/7 monitoring of network and telecom systems
• Ensure proactive detection of faults, outages, performance issues, and security anomalies.
• Maintain and optimize monitoring tools (SolarWinds, Zabbix, PRTG, Nagios, Cisco Prime, etc.).
• Guarantee compliance with SLAs and technical KPIs.

B. Incident & Problem Management

• Lead major incident response and coordinate with engineering, cybersecurity, and infrastructure teams.
• Manage incident escalation protocols and communication flows.
• Conduct root-cause analysis (RCA) and implement corrective/preventive actions.
• Maintain incident documentation and post-mortem reports.

C. Team Leadership

• Manage NOC engineers/technicians across multiple shifts.
• Define roles, responsibilities, and performance expectations.
• Provide coaching, training, and technical guidance.
• Ensure proper staffing and shift scheduling for 24/7 operations.

D. Process & Governance

• Define, implement, and improve NOC operational procedures, playbooks, and workflows.
• Ensure adherence to ITIL best practices for incident, problem, and change management.
• Standardize reporting across operations: daily/weekly/monthly dashboards.
• Maintain accurate and updated documentation (network diagrams, runbooks, escalation matrices).

E. Communication & Coordination

• Liaise between NOC, internal IT teams, telecom providers, and external partners.
• Provide real-time updates to management during major incidents.
• Communicate planned maintenance, outages, and service impacts.
• Ensure transparency and clarity in communication with stakeholders.

F. Performance & Continuous Improvement

• Monitor NOC performance metrics and drive continuous improvement.
• Optimize tools, processes, and automation for operational efficiency.
• Track vendor performance (ISPs, telecom operators, data centers, cloud providers).
• Evaluate new technologies and solutions for operational enhancement and capital improvement

3. Required Technical Skills

• Strong knowledge of network fundamentals: TCP/IP, routing, switching, VPN, MPLS, BGP, OSPF.
• Familiarity with telecommunications: VoIP, SIP, fiber, WAN technologies.
• Experience with monitoring systems, NMS tools, and log analysis platforms.
• Understanding of cybersecurity alerts, firewalls, and SOC collaboration.
• Experience with data centers, cloud services, and infrastructure operations.
• Knowledge of ITIL frameworks and operational governance.

4. Soft Skills

• Strong leadership and decision-making skills.
• Ability to remain calm under pressure and during critical incidents.
• Excellent communication and reporting abilities.
• Analytical and problem-solving mindset.
• High organization, discipline, and attention to detail.
• Ability to coordinate multiple stakeholders.

• Bachelor’s or Master’s degree in Telecommunications, Networking, IT, or related field.
• 5–10 years of experience in network operations or IT infrastructure monitoring.
• Previous experience managing a NOC or 24/7 technical operations environment.
• Certifications appreciated:
  • CCNP/CCNA (Cisco)
  • ITIL v4
  • Fortinet NSE
  • CompTIA Network+