Lead - Regional IT Service Delivery

Egis is an international company active in the consulting, construction engineering and mobility service sectors that design and operate intelligent infrastructure and buildings. Egis operates in 100 countries and has 19,500 employees.

In the global Engineering News-Record (ENR) ranking, Egis is given the 1st position in France and the 8th position globally in the Transportation sector. Overall, Egis is ranked 21st within the top Global Design Firms.

Responsible for overseeing the delivery of regional IT services to meet business needs and ensure customer/requester satisfaction. The role involves managing service performance, building strong relationships with regional IT team, and ensuring the smooth delivery of IT operations, projects, and service-level agreements (SLAs)

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL (Information Technology Infrastructure Library) certification is highly preferred.
• 8+ years of experience in IT service management or a related role.
• Proven experience managing IT teams and working in a customer-focused environment.
• Experience with IAM, Cloud, Network Infrastructure and ITSM tools (e.g., ServiceNow, Jira, or Freshworks).