Lead IT Systems Specialist

Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

We’re seeking a versatile and technically skilled Lead IT Systems Specialist to manage and support enterprise IT infrastructure and systems across our office environment. In this role, you’ll be the go-to expert for ensuring seamless daily operations — from resolving end-user issues to configuring AV systems. You’ll also play a pivotal role in mentoring junior support staff, owning IT processes, and collaborating globally to uphold standards.

Key Responsibilities

• Provide expert-level technical support for hardware, software, network systems, and audiovisual (AV) solutions across the office.
• Install, configure, and maintain operating systems, applications, endpoint devices, and meeting room technology.
• Lead root cause analysis for recurring issues and implement long-term corrective measures.
• Manage and resolve escalated or complex technical issues with minimal disruption to operations.
• Own the setup, testing, and troubleshooting of AV equipment for high-stakes meetings and events (e.g., Logitech, Yealink, Microsoft Teams Rooms).
• Supervise or mentor junior support staff and provide guidance in technical areas.
• Collaborate with regional and global IT teams to implement cybersecurity protocols, endpoint protection, and compliance controls.
• Ensure timely and effective delivery of IT projects and support initiatives, staying within budget and scope.
• Oversee the asset management lifecycle — from procurement to decommissioning — maintaining up-to-date records and compliance.
• Develop and maintain support documentation, knowledge base articles, and user guides.
• Support onboarding and offboarding processes with hardware setup, account provisioning, and user orientation.
• Monitor ticket queues, ensuring SLA adherence and continuous improvement in service delivery.
• Coordinate with vendors for support services, contracts, and repairs as required.
• Stay current with emerging technologies to proactively enhance IT capabilities and user experience.

Technical Skills & Competencies

• Hands-on experience with:
  • Microsoft Intune & Autopilot
  • Active Directory, Group Policy, and Domain Controller administration
  • Microsoft Exchange, Office 365, Teams, SharePoint administration
  • ITSM platforms (e.g., ServiceNow, Freshservice, Freshworks)
• Strong troubleshooting expertise for PCs, AV systems, network devices, and business-critical applications
• Familiarity with escalation matrix frameworks and structured incident management
• Working knowledge of cybersecurity fundamentals, endpoint security, and patch management
• Exposure to network fundamentals (LAN/Wi-Fi), VPN, and DNS troubleshooting
• Solid documentation habits and ability to explain technical concepts to non-technical users

• 8+ years of IT support experience, including at least 1–2 years in a senior or lead role
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Certifications preferred: ITIL, MCITP, Microsoft Certified, or Cisco CCNA
• Demonstrated experience managing AV systems and video conferencing platforms (e.g., Teams Rooms, Logitech, Yealink)
• Experience with cloud environments and remote endpoint management tools
• Excellent communication and interpersonal skills in English
• Strong organizational skills with the ability to manage multiple priorities effectively
• Proficiency in network administration and security practices
• Excellent leadership and team management skills, with the ability to motivate and develop staff
• Experience with IT service delivery and support processes in a corporate environment
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Willingness to work flexible hours as needed to support critical IT operations