About Us
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
About the Role
Job Summary: The L2 Engineer will be responsible for monitoring the PBI tasks, recovering failures, Logging, rerouting & resolving tickets, co-implementing best practices and guidelines for developer community for various functions within EGIS.
Technologies: Power BI, SQL & Snow/Jira
Key Responsibilities:
- Continuously monitor the PBI Task for any disruptions, failures, or performance issues in Power BI Service.
- Analyze the Power BI capacity based on the utilization and suggest/implement the optimization process when needed.
- Monitor the status of scheduled critical BI tasks and ensure that they are executing on time without errors.
- Work with senior engineers to set up the best practices and guidelines for the Power BI developer community within the Organization
- Co-implement the proper communication channel for Power BI users and developers
- Provide technical support on Power BI to new users/developers
- Prepare Knowledge Base/Known error Documentation for L0/Self Service Support
- Monitor the ticketing tool & work on an issue resolution.
- Log and document any incidents, including detailed information on when and how the problem was detected, actions taken, and resolutions.
- Collaborate with other teams such as data engineering, DevOps, and business intelligence teams to ensure that all critical issues are addressed promptly.
What do we need from you
Qualifications:
- Bachelor's degree in B.E in Computer Science, BI Management, or a related field.
- Proficiency in Power BI, SQL & Snow/Jira.
- Excellent in communication and problem-solving skills.
- Years of Experience – 2-3 years in a similar role.
