IT Helpdesk Support Officer - Level 1/2

Engeny, part of Egis Group, is an environmental consultancy operating in QLD, NSW, VIC and WA.

Engeny is an organisation that celebrates diversity and is committed to providing an environment of mutual respect, supporting the diverse cultures, perspectives, skills and experiences of our employees. Our culture is underpinned by our values: people, respect, performance, and transparency. We empower our people to grow by providing opportunities and challenges in a supportive environment.

We operate in partnership with our clients, providing customised and practical solutions across a range of services from water management, civil design and geotechnical design to environmental management and approvals. We are committed to creating great teams doing innovative work and would love you to join us to Impact the Future as a part of Egis Group.

We are seeking an IT Helpdesk Support Officer with 5+ years’ experience to join our national team on a 6-month contract. For the right candidate, this opportunity could transition into a full-time permanent role. Reporting to the IT Manager you will provide centralised support and service to the business, your primary impact will be in the assisting with the integration into our parent company, Egis. You will also assist in managing incidents and service requests through to resolution, escalation and closure communication.

You will be responsible for

• Providing first and second-level technical support to end users (in person, phone, or remote offices).
• Troubleshooting hardware and software issues across desktops, laptops, printers, and mobile devices.
• Managing and resolve incidents and service requests.
• Setting up, configuring, and deploying user devices
• Assisting with onboarding/offboarding of staff (accounts, access, device setup).
• Documenting solutions, procedures, and common issues to build internal IT knowledge base.
• Participating in knowledge transfer from the managed service provider.
• Maintaining asset inventory and assist with IT procurement logistics.
• Supporting office moves and technical setup of workspaces and meeting rooms.
• Escalating complex issues to internal senior IT or third parties’ vendors where required.

Ideally, you will have 5+ years of experience in a similar role within a professional services or consultancy environment. In addition, you will also have:

• Relevant tertiary qualifications in IT Diploma or vendor-specific certifications
• Relevant work rights to live and work with no restrictions in Australia
• Demonstrated experience providing level 1 and 2 IT support within a medium-to-large business
• Experience supporting a business transitioning through a merge and acquisition highly desirable
• Strong written and verbal communication skills to work with stakeholders at all levels
• Excellent customer service skills with a customer first mindset
• Proactive approach to problem solving

The Benefits

• Flexible working arrangements, including remote working options and full-time or part-time working hours.
• Competitive remuneration
• A structured learning and development framework to align with career progression goals and dedicated individual training / conference allowances.
• Support structures like our Employee Assistance Program, professional mentoring, and buddy program for new starters.
• Opportunities to work on special interest projects.
• Opportunities to work across government, private and resource sectors.
• Opportunities to travel for work across multiple offices.
• Great cultural environment where teamwork and camaraderie are promoted and valued.
• Supportive leadership based on openness.

Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. If you are looking for a new challenge, want to participate growth of a successful business and join a passionate and entrepreneurial team, then don't wait, apply now!

Engeny does not accept unsolicited applications from recruitment agencies and is not responsible for any related fees.