Interface Manager

TRAM Interface Manager Duties 

The Interface Manager is accountable for the successful development and implementation of the interface management efforts in accordance with client vision. The Interface/Stakeholders Manager must ensure that all interfaces affecting the TRAM Project are identified and managed, and that the resulting agreements and actions are adequately documented. The Interface Manager must:

• Establish and execute interface management procedures and tools to ensure that those necessary interfaces activities can be accomplished in a timely manner throughout the Project Life Cycle;
• Set up and run Stakeholders management procedures and tools;
• Keep the Project Manager, Project Director informed of the status of all key interface issues;
• Keep the Project Manager, Project Director informed of the status of the external stakeholders issues;
• Coordinate with client representative to ensure that client is informed about all key interface issues;
• Coordinate with the Risk Manager regarding risk assessments of interface issues to identify necessary actions appropriate to protect the TRAM Project Team and client;
• Coordinate with the RAM department to ensure that all system and civil requirements are well captured and defined;
• Audit and correct deficiencies of the interface efforts undertaken by the Project Team;
• Manage the overall interface management efforts of the Project Team and update the procedures and efforts to achieve the desired outcomes.
• Responsible for overseeing all Stakeholders
• Responsibility for all activities directly related to the Stakeholders Management, to ensure that all stakeholders are identified and shared with the DB Contractor and that the list is kept updated;
• Ensure that Communication between the DB Contractor and the stakeholders is established

- Minimum 15 years of experience. 

- Prior experience in similar project in nature 

- Communication skills 

This role is responsible for managing stakeholder engagement and interface coordination for a major Tram infrastructure project. The position requires close collaboration with various external and internal entities to ensure alignment across all project phases and mitigate any potential interface conflicts.

Key Responsibilities:

• Identify and maintain an up-to-date list of all stakeholders involved in the Tram project, including local authorities, government departments, utility providers, and relevant agencies.

• Develop and maintain comprehensive Interface Control Forms (ICFs) to proactively manage and mitigate any interface gaps between key stakeholders and the design and construction contractors.

• Establish tools and processes for monitoring stakeholder engagement and interface management activities.

• Initiate and manage communication with stakeholders related to security, traffic management, land acquisition, and other key regulatory matters.

• Coordinate with the national electricity provider to manage power supply requirements for the Tram system.

• Oversee fire life safety interface coordination with the Civil Defense authority.

• Facilitate approvals and permits required for the Tram system’s integration within the broader urban environment.

• Manage interface procedures with regulatory bodies, including those responsible for telecommunications and public safety, in coordination with the contractor.

• Identify and escalate key interface risks and issues to the appropriate program leadership teams.

Representative Stakeholders May Include:

• Municipal authorities

• Fire and civil defense departments

• Traffic and public safety departments

• Transportation and mobility regulatory agencies

• Telecommunications regulators and operators

• National utility providers (electricity, water, drainage, etc.)

• Contractors and consultants operating in proximity to the Tram corridor

• Fare collection system suppliers

• Other public and private sector projects interfacing with the Tram initiative