Facility Management Director

Key Responsibilities:

• Act as a strategic advisor to public sector clients across the GCC, providing expert guidance on facility management operations in MESA region.
• Manage and supervise the performance of third-party service providers, ensuring the delivery of high-quality services while focusing on strategic oversight
• Monitor service provider performance to ensure compliance with contractual obligations, KPIs, and industry standards.
• Identify and implement global best practices in facilities management, driving innovation and operational efficiencies across client portfolios.
• Provide leadership in the development of operational strategies that enhance client satisfaction, reduce costs, and improve sustainability outcomes.
• Introduce innovative solutions and technologies to optimize facility management processes and enhance overall service quality.
• Conduct design reviews from a facilities management perspective, ensuring that building layouts, systems, and infrastructure are optimized for operational efficiency, sustainability, and long-term maintenance.
• Foster strong relationships with public sector clients, acting as their trusted advisor to address needs and implement effective solutions.
• Conduct regular performance reviews of service providers, ensuring alignment with client expectations and industry best practices.
• Leverage experience to drive continuous improvement and operational excellence across multiple facilities and regions, creating long-term value for clients.
• Collaborate with the Service Line in the contract acquisition process, supporting proposal development and client negotiations.

Required Experience and Qualifications:

• Bachelor's degree in Facility Management, Engineering, Business Administration, or a related field; a Master’s degree is a plus.
• Minimum of 15 years of experience in facilities management, with at least 5 years in a leadership role and consultancy role.
• Proven experience in both client acquisition and facility management operations, preferably with public sector clients in the GCC region.
• Strong business development skills, with a demonstrated ability to build relationships and secure new contracts.
• Strong track record of managing service providers, ensuring optimal performance and compliance with contract terms and KPIs.
• Expertise in implementing global best practices in facility management, with a focus on innovation and operational efficiency.
• Excellent knowledge of the GCC market dynamics, particularly in UAE, KSA, and Qatar.
• Exceptional communication, negotiation, and problem-solving skills.
• Ability to work independently, manage cross-functional teams, and drive results in a fast-paced, dynamic environment.
• Fluency in English is required; knowledge of Arabic is a plus.

Certifications & Registrations:

• Professional certifications such as IFMA (International Facility Management Association), FM Certification (Facility Management), or RICS (Royal Institution of Chartered Surveyors) are highly desirable.
• Registration with local regulatory bodies in the GCC is a plus.
• Relevant certifications in Project Management (PMP) or Sustainability (LEED, BREEAM) would be advantageous