Credit Controller

Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

Credit Controller Job Description

Job Overview

The Credit Controller is responsible for overseeing the company’s credit control process in the assigned country to ensure that all receivables are managed efficiently and effectively. This role involves evaluating creditworthiness, managing collections, and maintaining relationships with clients to ensure timely payments. The Credit Controller will also work closely with the finance, operations and project teams to mitigate credit risks and optimize cashflow.  

This role will involve regular travel to meet with clients and ensure effective credit management and collections across various business lines.

The ideal candidate will have proven experience as a Credit Controller, strong understanding of credit control procedures and financial management. The role will report into the Regional Head of Dispute Resolution and support the establishment of a Credit Control Team. 

Key Responsibilities

• Credit Assessment: Evaluate the creditworthiness of potential and existing clients by analysing financial statements, payment history, and credit reports. Recommend credit limits and terms based on risk assessment.
• Invoice Management: Ensure that invoices are issued accurately and on time, in alignment with company policies. Monitor outstanding invoices and follow up on overdue payments.
• Collections: Implement and manage effective collection strategies to minimize overdue receivables. Liaise with clients’ Finance departments to expedite payments.
• Credit Control Policies: Develop, implement, and maintain credit control policies and procedures to enhance the credit management process.
• Reporting: Prepare and present regular reports on the status of receivables, overdue accounts, and collection progress. Provide insights and recommendations to senior management on credit risks and cash flow.
• Account Reconciliation: Reconcile customer accounts to ensure accuracy in billing and payments. Resolve discrepancies by liaising with internal departments and clients.
• Client Relationship Management: Maintain strong relationships with clients to ensure ongoing communication regarding their accounts. Address and resolve any queries related to invoicing or payments.
• Risk Management: Identify and assess credit risks and work with the finance team to mitigate them. Recommend actions for high-risk accounts, including credit holds and escalation to dispute resolution head if necessary.
• Compliance: Ensure that credit control practices comply with relevant regulations and company policies. Stay updated on changes in credit management best practices and legal requirements.
• Team Collaboration: Work closely with the finance teams to align on credit terms, customer accounts, and payment plans. Provide training and support to team members on credit control processes.

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO): Measure and reduce the average number of days it takes to collect payments.
• Aged Debtors Report: Monitor and manage the proportion of overdue receivables.
• Collection Rate: Track and improve the percentage of receivables collected within agreed terms.
• Bad Debt Write-Offs: Minimize the amount of bad debt written off due to non-payment.
• Client Satisfaction: Maintain high levels of client satisfaction by resolving payment issues promptly and professionally.

Qualifications and Skills

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in credit control, accounts receivable, or a related financial role.
• Technical Skills: Proficiency in accounting software (e.g., Oracle or other ERP Programs) and Microsoft Office Suite, especially Excel.
• Analytical Skills: Strong ability to analyse financial data and assess credit risk.
• Communication Skills: Excellent verbal and written communication skills for dealing with clients and internal teams.
• Attention to Detail: High level of accuracy and attention to detail in managing accounts and preparing reports.
• Negotiation Skills: Proven ability to negotiate effectively with clients regarding payment terms and collections.
• Problem-Solving Skills: Ability to resolve issues quickly and efficiently, with a focus on maintaining client relationships.
• Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Preferred Qualifications

• Certification: Professional certification in credit management (e.g., CICM, ICM) is an advantage.
• Industry Experience: Experience in Engineering Multinational Consultancy is preferred.