Control Room Operator

MOBIIE is a Joint Venture between Arcadis and EGIS set up to deliver operation and information services in the transport sector.

Arcadis is the world’s leading company delivering sustainable design, engineering and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries. The solutions we develop address important societal challenges around our four global business areas - resilience, places, mobility and intelligence. Leveraging data and technology we have the capabilities and services to meet client demands driven by global trends such as urbanisation, climate change, digitalisation, evolving stakeholder expectations and unforeseeable events.

EGIS is a major international group in the construction engineering and mobility services sectors, Egis creates and operates intelligent infrastructure and buildings capable of responding to the climate emergency and addressing the major challenges of our time by helping to achieve more balanced, sustainable, and resilient territorial development.

Control Room Operator will be based at the Traffic Scotland National Control Centre and will be responsible for the effective and efficient delivery of day-to-day Traffic Scotland services.

Working within a Control Room environment to ensure continual monitoring of the Scottish Trunk Road Network and providing the required assistance and actions during incidents, breakdowns, road works, major events, poor weather conditions and other circumstances which affect journey times and the travelling public.

Key responsibilities are:

• Monitoring the Scottish Trunk Road Network
• Using CCTV & ITS systems
• Responding to traffic incidents and events
• Answering emergency roadside telephones
• Keeping the public advised via lane control signal units, variable message signs, websites and social media
• Recording and logging events and activities carried out within the control room

• Standard Grade / ’O’ Grade (or equivalent) in English and Mathematics.
• Continually seek to identify / implement measures and/or processes to improve control room efficiency and/or operational functionality.
• Ability to work under pressure and deliver a high level of customer service.
• Ability to collaborate effectively at all levels.
• Organisational skills, able to effectively prioritise and multi-task.
• Problem-solver and solutions-oriented to improve process and achieve results.
• Flexible and adaptable to support service delivery.

Benefits for our employees include.

• Workplace Pension
• Life Assurance
• Health and Wellbeing assistance
• Electric Vehicle Salary Sacrifice Scheme

This role will be full-time, including nightshifts and working on public holidays, and based on 12-hour shifts including weekend working. This requires the person to be flexible and work different shift patterns, dependent on the service requirements. There will be a requirement to work additional hours, on an enhanced basis, on occasion to support the operational service such as during severe weather events, major events, etc.

We are an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.