Control Room Duty Team Manager

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.

The M25 is one of our Flagship projects in the UK! It is the most used part of the UK Strategic Road Network with it seeing over 200,000 vehicles per day and it’s a critical infrastructure asset for personal and goods vehicles into and around our capital. The network includes around 800 structures and 5 tunnels, so it requires high levels of performance, constant improvement and repairs to keep it operating smoothly.

We’ve formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain the M25 under a 30-year contract and we are looking for a Duty Team Leader to lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.

To support and direct the activities of the control room teams including staff at other locations, in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with policy and contractual requirements. · To accurately receive and disseminate information to optimize safety and maximize efficient response and resolution of incidents. · To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms. · To ensure accurate recording /collation and disseminate of information. · To provide a link between the control-room and the senior management team. · To ensure that relevant colleagues and stakeholders are updated of critical incidents via the escalation process. · To ensure adherence to minimum staffing levels. · To proactively manage the team, ensuring that all performance targets are achieved, and that sickness, welfare, behaviours and training needs are managed proactively. · To conduct staff appraisals, setting action plans and undertaking training and development for new members of the team as required. · To work to agreed key performance and contractual obligations. · To build strong, effective working relationships with stakeholders and internal partners · Coordinate Winter Maintenance Decisions and required network response. · Collect on behalf of the M25 DBFO Co information relating to traffic and incident data. Operate internal and external IT systems and to report any IT related issues via the correct channel.

The following qualities/experience are essential: · Demonstrable experience of leading, managing and coaching a team. · Experience of working in an operational control room, preferably in an emergency services or National Highways environment. · Experience of working in an environment involving the time-critical deployment of resources. · Experience of working in a performance driven environment. · Excellent communication skills, both oral and written. · Aptitude for effective problem solving, using information to consider options and outcomes. · Ability to operate and interrogate several Windows based systems simultaneously to a high level of competence. · Demonstrate an understanding of the commercial implications of operational decisions. · Ability to remain calm under pressure, prioritising the response to multiple events simultaneously. · Experience of Incident Management command structures and escalation processes. · Experience of transport and road network environments. · The post holder must meet the requirements of security clearance. · Ability to proactively respond to the requirements of a real-time environment and read situations as they develop, delegating resources and resolving issues to a safe conclusion. · Experience of working a 24/7 shift pattern, such as a 4-on, 4-off shift pattern

Equality, Diversity and Inclusion

We at EGIS are an Equal Opportunities employer and we recognise the value of a Diverse Organisation. EGIS appreciates all job applications. If you decide to apply for an opportunity at EGIS, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and everyone’s contribution as this builds our culture and means, if you work for EGIS, you will be included, listened to, and respected.