Claims Administrator - Highways

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500+ employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.

Particularly, the award-winning M40 motorway stretches for 123km and links London, Oxford and Birmingham. Since 2018 Egis has ensured the smooth operation and safety of the motorway for the 100,000+ vehicles that travel on it each day and we are now looking for a Claims Administrator to join our talented team based in Banbury.

The Claims Administrator for the M40:

• Will have knowledge of claims management within a commercial environment.
• Will have excellent attention to detail and ability to manage numerous open claims at any one time.
• Be articulate and be comfortable communicating internally with colleagues required to feed into the claims process, as well as external claims management legal professionals.
• Ideally the Claims Administrator should be able to demonstrate relevant experience of technical administration within a specialist area of expertise, good negotiation, influencing and interpersonal skills and proven supplier management experience to bridge the relationship between Clyde & Co and the Commercial Manager. 
• The Claims Expert should be educated to degree level or demonstrate a similar level of commercial and administrative competency.
• Must be able to effectively communicate at all levels, both internally and externally
• Will work closely with Commercial, Administration, Operational, and Delivery teams to compile compelling evidence packs in support of claims which may include on-scene photos, operational paperwork subcontract applications and reports etc. 

Key Services:

The key services of the Claims Administrator are anticipated as, but not limited to the following:

• To liaise with the Office and Administration Manager, Commercial Manager, QSs, Operations Manager, and Operational staff to ensure all aspects of the claims are thoroughly satisfied.
• Manage and report on the financial performance and progress of all 3rd party claims.
• Understand and manage risks associated with recovery of Claims, including awareness of 3rd party insurer and loss adjuster communication, and seeking appropriate advice and intervention from professional specialists where required to counter such communication.
• Be competent in the use of appropriate claims handling IT systems to enable efficient handling of claims.
• To lead engagement on claims matters with insurers and other external stakeholders.

Person Specification

• Strong organisation and time management skills
• Good level of communication skills, with the necessity to liaise with internal staff and external bodies
• Ability to articulate yourself well, in a professional, coherent manner
• Thorough, with a precise attention to detail
• Patience, and the ability to remain calm in a dynamic, fast-paced environment
• Flexible and willing to adapt to change

Qualifications

• A good level of education
• Highly proficient in the use of Microsoft Word, Excel and PowerPoint
• Ability to work independently and collaboratively with senior management and department leads.
• Excellent written and verbal communication skills.

All employees are required to be aware of their responsibilities towards health and safety along with their colleagues in the workplace.

You must have the right to work in the UK, we are unable to provide sponsorship for this role.

This will be an office-based position with regular site visits along the highway

Equality, Diversity & Inclusion

We are an Equal Opportunities Employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.