About Us
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
About the Role
Main Responsibilities and Activities
The Digital Engineering Business (DEB) Department of the Egis Group is organized into 4 divisions (Production Tools and Methods, Digital Factory, Application Support, and Contract Management). To expand our support coverage beyond European working hours, you will be part of a team of 7 based in France and report directly to the head of the Support Department.
Your responsibilities will include:
- Providing Level 2 support (analyzing and processing tickets)
- Managing the Level 1 Helpdesk support team and overseeing skill development (Knowledge Management)
- Tracking tickets with application editors
- Writing technical and methodological support documentation
- Contributing to the tools and methods community
- Participating in the improvement of support processes
- Validating tool packages to streamline deployment in collaboration with tool specialists and IT teams
Technical skills:
- Knowledge of license management (on-premise USB dongle server)
- Familiarity with collaborative systems (e.g., Projectwise, Autodesk Construction Cloud, Mezzoteam) is a plus
- Proficiency in the ServiceNow ticketing platform is required
- A high level of fluency in both written and spoken English is essential
Capabilities:
- Strong interpersonal skills for daily user interactions
- Ability to consolidate, understand, and communicate information both in writing and verbally
- Strong analytical and synthesis skills, with the ability to write technical documents
- Proactive, a great team player, and comfortable taking initiative. Capable of compromising, but also asserting firm decisions when necessary.
What do we need from you
You hold a higher education degree (equivalent to Bac+2) with a minimum of 3 years of experience in software support.
